Livestreamed Event FAQs

Livestreamed Events are events that are available to attend in-person, but are also being livestreamed from the physical event location to be viewed anywhere in the world! The videos are viewable from a password-protected conference access page and each participant is given a unique login and password upon registration.

Do I need to attend another John Paul II Healing Center event before registering for this livestreamed conference?

No. This conference can be experienced on its own, whether you’ve attended one of our events before (either virtually or in-person) or if this is your first time with us!

Is there a way I attend this event partially in person and partially via livestream?

Unfortunately, no, we do not have a registration option that allows you to attend partially in person and via livestream for one price. Each registration type is unique and they cannot be combined.

Am I able to register multiple people?

It is possible to register on behalf of others, but unfortunately not all in one transaction. If you desire to purchase a livestream or virtual conference ticket on behalf of someone else, you must proceed through the checkout process for each participant individually, one at a time, each with a unique email address.

When will I receive my login instructions?

Immediately! When your registration is complete (paid for) you will receive an email with your auto-generated password and instructions to access the livestreamed conference page. (Please check your junk, spam, or promotional folders if you do not see the email in your inbox.) If you are registering before the event start date, hold on to this email for future reference! You will need to refer to it to log in when it is time for the conference to begin.

IMPORTANT: Please double check that your email address is typed in correctly before completing your registration, since it is the key to accessing the private conference page!

What time zone are the streamed sessions shown?

The sessions are shown in the time zones of physical location of the event. Please check the event page to determine the location of the event and the time zone.

How can I be sure that my device will be compatible to watch the livestreamed sessions?

You need to be logged into your private conference page to access the livestreamed videos with a minimum required bandwidth (download speed) of 7 mbps. In addition, we recommend using the following browsers and versions on Windows 7/later or macOS Sierra (10.12.6)/later:

Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)
Microsoft Edge
Safari 9+

We highly recommend using a desktop or laptop computer or a tablet for the best experience of the livestream, although smaller mobile devices and phones also will work. (Please note that this conference page, while “responsive” to whatever screen size you have, is optimally viewed on a larger screen.)

Do I have to follow the schedule?

No, you don’t have to follow the schedule. While participants are provided a recommended schedule, conferences can be also experienced like a self-paced online retreat—all livestreamed sessions are being recorded and are available until Monday, 9 days following the event, at 5PM Eastern Time for participants to engage in a way that best fits their schedule. Access to the private conference access page also expires Monday, 9 days following the event, at 5PM Eastern Time.

However, if you are watching the videos after they have finished streaming and have converted to recordings, we strongly recommend you progress through the videos in chronological order. Each teaching builds on the last, so in order to get the most out of the event we ask that you progress through each video in order rather than skip ahead.

If I want to participate in this conference with my spouse or with a group, can they share my login to view the videos?

No. Your registration for this conference is a Single User License per our Terms of Use Guidelines, so each person must register individually to participate in this conference and access the additional content.

Virtual Conference FAQs

Virtual Conferences consist of a series of pre-recorded talks available to view for a specified amount of time. The videos are viewable from a password-protected conference access page and each participant is given a unique login and password upon registration.

Do I need to attend another John Paul II Healing Center event before registering for this virtual conference?

No. This conference can be experienced on its own, whether you’ve attended one of our events before (either virtually or in-person) or if this is your first time with us!

Am I able to register multiple people?

It is possible to register on behalf of others, but unfortunately not all in one transaction. If you desire to purchase a livestream or virtual conference ticket on behalf of someone else, you must proceed through the checkout process for each participant individually, one at a time, each with a unique email address.

When will I receive my login instructions?

Immediately! When your registration is complete (paid for) you will receive an email with your auto-generated password and instructions to access the virtual conference page. (Please check your junk, spam, or promotional folders if you do not see the email in your inbox.) If you are registering before the event start date, hold on to this email for future reference! You will need to refer to it to log in when it is time for the conference to begin.

IMPORTANT: Please double check that your email address is typed in correctly before completing your registration, since it is the key to accessing the private conference page!

What time zone are the livestreamed sessions shown? (Applies to virtual events with live sessions, like Live Q&As)

Live sessions for virtual events (e.g. Q&As via Zoom, livestreamed Masses, or livestreamed Adoration & Worship sessions) on the event schedule will be listed in Eastern Standard Time.

How can I be sure that my device will be compatible to watch the recorded talks and participate in the live sessions (if applicable)?

You need to be logged into your private conference page with a minimum required bandwidth (download speed) of 7 mbps. In addition, we recommend using the following browsers and versions on Windows 7/later or macOS Sierra (10.12.6)/later:

Chrome 30+ (has automatic updates)
Firefox 27+ (has automatic updates)
Microsoft Edge
Safari 9+

We highly recommend using a desktop or laptop computer or a tablet for the best experience of the videos, although smaller mobile devices and phones also work for viewing the recordings. (Please note that this conference page, while “responsive” to whatever screen size you have, is optimally viewed on a larger screen.)

Do I have to follow the schedule?

No, you don’t have to follow the schedule. While participants are provided a recommended schedule, conferences can be also experienced like a self-paced online retreat—so you can engage in the videos in a way that best fits your schedule. Please keep in mind that access to the private conference access page expires Monday, 9 days following the event, at 5PM Eastern Time.

However, we strongly recommend you progress through the videos in chronological order. Each teaching builds on the last, so in order to get the most out of the event we ask that you progress through each video in order rather than skip ahead.

If I want to participate in this conference with my spouse or with a group, can they share my login to view the videos?

No. Your registration for this conference is a Single User License per our Terms of Use Guidelines, so each person must register individually to participate in this conference and access the additional content.