GENERAL LIVESTREAM EVENT QUESTIONS
Yes! Absolutely. God can heal from anywhere and many amazing testimonies have been shared with us of people who had profound encounters viewing the livestream. Click here for more information on the livestream experience.
You do not have to follow the in-person event schedule and you may begin to watch at any time during the 2-week video access period (4-week access for Unveiled Couples Retreat). While participants may watch the live event via the streaming videos, the conferences can be also experienced like a self-paced online retreat which can be paused or rewound. Additionally, the recorded livestreamed sessions are available for two weeks after the event. Please refer to the event page for your particular event for an exact expiration date of the videos (typically the second Monday after the event at 11:59 PM ET)
Yes, see question #2.
Yes, see question #2.
The sessions are shown in the time zones of the physical location of the in-person event. Please check the event page to determine the location of the event and the time zone.
There is no circumstance where we are able to extend the viewing watch-time of the livestream videos. The watch times are pre-set and immoveable once the event begins.
Yes! All in-person registrations come with a complimentary coupon code which allows you to register for the livestream version of that event for free. The coupon code will be included in your confirmation email for the in-person event. You must register for the in-person event in advance to receive this complimentary access coupon code.
Yes, you may register more than one person at a time for livestream events. Fill out the registration form and, when you have finished one person’s registration, simply click the button that says “Add Another Registration” to register the next person. All charges will be on the same credit card.
No, access to the livestream videos is limited to one device at a time. Sharing access is not permitted. See below.
WATCHING THE LIVESTREAM
On the livestream access page, which becomes available the week of the event, you will find a “Download” tab where the workbook can be downloaded to your device. We recommend printing a hardcopy for use throughout the retreat. Day of Equipping does not have a workbook.
Casting the livestream from your device is considered one stream and is therefore supported functionally. JPII Healing Center is not able to provide technical support for this option.
Upon registering, you will immediately receive a confirmation email which includes a link to access the livestream event. The livestream access page will remain locked until the Monday of the event week. On that Monday, the livestream access page will become available to view. You will also receive a reminder email on that same Monday with the link to log in to the livestream.
You will need three things to attend a livestreamed event.
TROUBLE WITH ACCESS
*Day of Equipping does not have a workbook.
Please confirm that the Access Code you entered is correct by referencing your email confirmation. If you are entering the correct access code, contact firstname.lastname@example.org to get your Access Code reset.
The quality of your playback experience is largely dependent on how your internet service provider connects to the streamers playback servers. Please keep in mind that your internet speed can vary depending on many factors, including but not limited to: time of day, Wi-Fi performance, other devices/users utilizing your connection, and the strength of the signal provided by your Internet Service Provider.
You may find the streaming platform “YouTube” support guide helpful.
“It was an awesome experience and I am telling everyone about it. I am so grateful for the opportunity to experience the grace that may not have been available to me if not thru the virtual event.”
“One thing that was super helpful was the ability to pause and continue to process in my time. I think one exercise, I wasn’t in real time - I just needed more time to talk to God and the freedom of being able to pause, process, reflect and then move on was...such a gift.”
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