Virtual Weeklong Events

Frequently Asked Questions​

Virtual events consist of a series of pre-recorded talks available to view for a specified amount of time. The videos are viewable from a password-protected retreat access page and each participant is given a unique login and password.

Virtual events are different than livestream events as the livestream events are streamed live, on-location, and the virtual events are talks that have been pre-recorded for multiple use and made accessible via a teaching platform.

GENERAL VIRTUAL EVENT QUESTIONS

Yes, you may register more than one person at a time for virtual events. Fill out the registration form and, when you have finished one person’s registration, simply click the button that says “Add Another Registration” to register the next person. All charges will be on the same credit card.

Instructions and login credentials to access the retreat portal will be sent via email on the week prior to the event. Please make sure to check your “Junk”, “Spam” “Promotions” and “Trash” folders if you are unable to locate the email with your login credentials the week before the event.

IMPORTANT: Please double-check that your email address is typed in correctly before completing your registration since it is the key to accessing the private conference page

Be sure you entered your email address correctly as your confirmation email could go to junk, spam, trash, or promotional folders. If you do not see the email in your inbox and you checked these folders, contact us at info@jpiihealingcenter.org  

On the conference access page, which becomes available the week before the event, you will find a “Download Workbooklink on the left side of the page where the workbook can be downloaded to your device. We recommend printing a hardcopy for use throughout the retreat.  

You will need three things to attend a virtual conference. 

  1. An internet connection
  2. A purchased registration to access the event
  3. A device to view the event

 

Yes, a recording of each livestreamed session will be accessible in the retreat portal within 24 hours after the conclusion of the session. You will be able to view these until the expiration of your retreat access (see Question #11 below).  

We are unable to assist in troubleshooting compatibility, but we can provide the following information: You need to be logged into your private conference page with a minimum required bandwidth (download speed) of 7 mbps. In addition, we recommend using the following browsers and versions on Windows 11 or later or macOS Ventura (13.0) or later: 

  • Chrome 108+ (has automatic updates) 
  • Firefox 108+ (has automatic updates) 
  • Microsoft Edge 108+ (has automatic updates)  
  • Safari 16+ (has automatic updates)


We highly recommend using a desktop computer, laptop computer, or tablet for the best experience of the videos, although smaller mobile devices and phones also work for viewing the recordings. (Please note that this conference page, while “responsive” to whatever screen size you have, is optimally viewed on a larger screen.)  

Casting the livestream from your device is considered one stream and is therefore supported functionality. JPII Healing Center is not able to provide technical support for this option. 

No, you don’t have to follow the schedule. While participants are provided a recommended schedule, conferences can be also experienced like a self-paced online retreat—so you can engage in the videos in a way that best fits your schedule. Please keep in mind that access to the private conference access page expires Monday, 9 days following the event, at 11:59 PM ET.

We do strongly recommend you progress through the videos in chronological order. Each teaching builds on the last, so in order to get the most out of the event we ask that you progress through each video in order rather than skip ahead. 

We are not able to extend the access time to the virtual conference for ANY reason. 

No. Your registration for this conference is a Single User License per our Terms of Use Guidelines, so each person must register individually to participate in this conference. Additionally, the login information you received is unique and cannot be used concurrently on more than one device. We thank you for honoring this policy.  

  1. You will need your “Welcome” email – it has your login information in it.  
    • Can’t find your Welcome email?  
      • Check your SPAM/JUNK/TRASH/PROMOTIONS folders 
      • See below “I have lost my login information”  
  2. Download and print the workbook in advance 
  3. Prepare a quiet place free of interruptions to participate in the conference 
  1. Go to the original event page registration where you purchased your ticket/access. 
  2. In the “Accessing the Virtual Retreat” section, tap “Virtual Conference Login Page”  
  3. On the login page, select “Forgot Password” and enter the email address used to register 
  4. Your login information will be emailed to you.  
  5. If you don’t have access to the email address that was used to register, you will need to reach out to the person who registered for the event. 

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REFUND POLICY

  • Full refunds up to 30 days prior to the event (less a processing fee of approximately 3%)
  • No refunds are provided within 30 days of the event
  • Cancellations less than 30 days are eligible for a credit which can be applied to a future JPII Healing Center event
  • No refunds/credits will be provided after the event has begun (i.e. No refunds/credits after the event)  

TERMS & CONDITIONS

  • Registrations are not transferable between persons or events
  • This event is for attendees 18 years old and older
  • By registering for this event, you are agreeing to the terms of the informed consent policy which can be found here

REFUND POLICY

  • Full refunds up to 30 days prior to the event (less a processing fee of approximately 3%)
  • No refunds are provided within 30 days of the event
  • Cancellations less than 30 days are eligible for a credit which can be applied to a future JPII Healing Center event
  • No refunds/credits will be provided after the event has begun (i.e. No refunds/credits after the event)  

TERMS & CONDITIONS

  • Registrations are not transferable between persons or events
  • This event is for attendees 18 years old and older
  • By attending this event, you consent to any photographs and/or video footage that may be taken for promotional purposes
  • By registering for this event, you are agreeing to the terms of the informed consent policy which can be found here

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